Delivery, Guarantees & Returns
HAMMOCK SHOP offers FREE delivery for the purchase of any hammock(s), hammock chair(s), or stand(s) within Australia. For orders outside of Australia, please contact us at firstname.lastname@example.org and will advise on costs and delivery times to your destination.
- We try our best to process and dispatch all orders within 24 hours of payment being received (Mon-Fri).
- Insurance is included in all our deliveries.
- Once shipped, an email will be sent to your provided email address which will include the name of the courier and your tracking number. If you do not receive this email, please check your spam folder. Alternatively, you can visit our Order Tracking page and retrieve your tracking number using your order number and email address.
- Orders can be tracked either on the courier’s website or on our Order Tracking page.
- Occasionally, orders of multiple products may be shipped in separate packages. In this case, you will receive multiple tracking numbers.
- Delivery times vary according to destination/postcode. We utilise Australia Post, StarTrack and Fastway for deliveries.
- Ideally, a physical delivery address should be provided as opposed to a PO Box or Parcel Locker. Most products cannot be delivered to a PO Box (due to size) and we may request you to provide a street address after your order should you initially provide a PO Box as your delivery address. We apologise for any inconvenience caused by this.
HAMMOCK SHOP offers a 12 month guarantee against defects in workmanship and materials. This guarantee means we will replace your Hammock at our expense if it does not meet our high quality standards. For more detailed information, please click here.
Returns & Refunds
A Full refund is available on any product within 30 days of receipt of your order. The below conditions apply :
If your return is in anyway as a result of an error by HAMMOCK SHOP, we will provide you with a prepaid mailing label to return the merchandise and will happily refund all applicable shipping costs paid on the product(s) you are returning, once we have received the goods.
If the return is not as a result of an error by HAMMOCK SHOP, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s).
No refunds will be available after the 30 day period has expired.