NOTICE! Due to COVID-19, couriers are experiencing delays in pick-up scheduling as well as delivery times. Orders are taking longer to reach customers due to these delays.
HAMMOCK SHOP offers FREE delivery for the purchase of any hammock(s), hammock chair(s), or stand(s) within Australia, with the exception of a few regional postcodes (listed below). For orders outside of Australia, please contact us at email@example.com and will advise on costs and delivery times to your destination.
- We try our best to process and dispatch all orders within 48 hours of payment being received (Mon-Fri).
- Insurance is included in all our deliveries.
- Once shipped, an email will be sent to your provided email address which will include the name of the courier and your tracking number. If you do not receive this email, please check your spam folder. Alternatively, you can visit our Order Tracking page and retrieve your tracking number using your order number and email address.
- Orders can be tracked either on the courier’s website or on our Order Tracking page.
- Occasionally, orders of multiple products may be shipped in separate packages. In this case, you will receive multiple tracking numbers.
- Delivery times vary according to destination/postcode. We mostly utilise Australia Post, Shippit and Fastway for deliveries.
- Ideally, a physical delivery address should be provided as opposed to a PO Box or Parcel Locker. Some products cannot be delivered to a PO Box (due to size) and we may request you to provide a street address after your order should you initially provide a PO Box as your delivery address. We apologise for any inconvenience caused by this.
For the below regional, remote postcodes, Free Shipping on bulky items does not apply. We charge $50 per item for delivery of bulky items to these postcodes.
||2641,2717, 2831, 2898, 2899
||4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
||4806-4899, 4900-4999, 9960-9999
HAMMOCK SHOP offers a 12 month warranty against defects in workmanship and materials. This warrantee means we will replace your Hammock at our expense if it does not meet our high quality standards. For more detailed information, please click here.
Returns & Refunds
A Full refund is available on any product within 30 days of receipt of your order. The below conditions apply :
If your return is in anyway as a result of an error by HAMMOCK SHOP, we will provide you with a prepaid mailing label to return the merchandise and will happily refund all applicable shipping costs paid on the product(s) you are returning, once we have received the goods.
If the return is not as a result of an error by HAMMOCK SHOP, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s).
No refunds will be available after the 30 day period has expired.
Please see our Terms & Conditions for more information.