Delivery | Returns | Warranties

Delivery

HAMMOCK SHOP offers 3rd party delivery for the purchase of any hammock(s), hammock chair(s), or stand(s) within Australia. For orders outside of Australia, please contact us at contact@hammockshop.com.au and will advise on costs and delivery times to your destination.

  • We try our best to process and dispatch all orders within 48 hours of payment being received (Mon-Fri).
  • Insurance is included in all our deliveries.
  • Once shipped, an email will be sent to your provided email address which will include the name of the courier and your tracking number. If you do not receive this email, please check your spam folder. Alternatively, you can visit our Order Tracking page and retrieve your tracking number using your order number and email address.
  • Orders can be tracked either on the courier’s website or on our Order Tracking page.
  • Occasionally, orders of multiple products may be shipped in separate packages. In this case, you will receive multiple tracking numbers.
  • Delivery times vary according to destination/postcode. We utilise Australia Post, StarTrack, Fastway and Couriers Please for deliveries.
  • Ideally, a physical delivery address should be provided as opposed to a PO Box. Most products cannot be delivered to a PO Box (due to size) and we may request you to provide a street address after your order should you initially provide a PO Box as your delivery address. We apologise for any inconvenience caused by this.

XMAS Deliveries

For XMAS deliveries, we cannot make guarantees on behalf of couriers and can only provide timing guidelines as shared with us. To be safe, ORDER ASAP TO GET YOUR XMAS DELIVERIES ON TIME!

As a guide, couriers are typically recommending that orders be placed by the following cut-off dates in order to ensure delivery before XMAS.

Cut-off Date for deliveries to :

Sydney : 12-Dec
Melbourne : 12-Dec
Brisbane : 15-Dec
Adelaide : 10-Dec
Perth : 02-Dec
Tasmania : 02-Dec
Darwin : 02-Dec
NSW Country : 08-Dec
VIC Country : 08-Dec
QLD Country : 10-Dec
SA Country : 06-Dec
WA Country : 30-Nov
NT Country : 30-Nov

Returns & Refunds

A Full product refund is available on any product within 30 days of receipt of your order. The below conditions apply :

If your return is in anyway as a result of an error by HAMMOCK SHOP, we will provide you with a prepaid mailing label to return the merchandise and will happily refund all applicable shipping costs paid on the product(s) you are returning, once we have received the goods.

If the return is not as a result of an error by HAMMOCK SHOP, such as a change of mind or a late delivery by couriers, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s).

No refunds will be available after the 30 day period has expired.

No refunds are available for orders that are still being delivered. You’re entitled to a refund for your product, which we can provide once any of the following has been confirmed :

  • The delivery is confirmed as lost or destroyed by the couriers.
  • The delivery is returned to the sender by the couriers.
  • The delivery is returned to the sender by the customer, unopened.

In late delivery cases, 99% of packages end up being delivered to the customer. If your item(s) is eventually delivered and you do not want it, please reject/refuse the delivery and the courier will return it to sender. You will be refunded for your product only, not shipping costs already incurred for your order.

Warranties

HAMMOCK SHOP offers a 12 month guarantee against defects in workmanship and materials. This guarantee means we will replace your Hammock at our expense if it does not meet our high quality standards, please read below.

If for any reason we need to replace your hammock but we do not have the matching colour of your hammock in stock, we will replace it with either another colour in the same size of your hammock or, if we have available the colour of your hammock in a bigger size then we can upgrade it and send a bigger size in that particular colour.

Please note that we won’t REFUND your money for any reason.

Disclaimer:

Damage as a result of wild weather including but not limited to strong storms or wind will not be covered– please take the appropriate measures to ensure the hammock is safe from any weather-related damage. The Warranty also doesn’t cover any hammock strings accidentally pulled by watches, shoes, buttons or any other object. It doesn’t cover negligence or rough treatment by people, animals, birds or other creatures. The Warranty doesn’t cover any loss in comfort – please ensure you don’t exceed the weight limit as outlined in the products’ ‘Specifications’.

If you plan to hang your hammock outside in a sunny location, we recommend that you take the hammock inside after use. This way the hammock will last for many years. Nylon and Outdoor Cotton Hammocks are perfect to hang at undercover outdoor areas. If the hammocks are exposed too much to the sun, the sun will deteriorate the materials quickly and this will not be covered by our Warranty. If you plan to leave your hammock outdoors all the time, we recommend you to use a hammock protector (where available).

If you live by the sea, we recommend that you rinse your hammock regularly to minimise the effect of damage by sea salt.